At Michael Grose Presentations, we are committed to protecting your privacy.

What information do we collect and how do we use it?
When you register for one of our Events, we need to know your name, mailing address, phone number and email address. We also need to know your credit card number and expiration date. This allows us to process and fulfil your registration and notify you of your registration status. Alternatively payments can be made by cheque or direct debit.

If you offer to purchase our resources, we ask for your name, address, email and telephone number so that we can arrange delivery and contact you if there is any problem with your order.

If you subscribe to our free email newsletter/s we ask for your email address only.

If you provide us with feedback, we may publish your comments, but we will not do so in a way that identifies you personally.

We may also use the information we collect to occasionally notify you about important functionality changes to the web site, services and special offers we think you'll find valuable. If you would rather not receive this information, email or write to us.

How does Michael Grose Presentations protect customer information?
When you register for an Event, apply for Membership or purchase resources online, Secure Sockets Layer (SSL) technology will ensure your information is protected. SSL encrypts all information you input before it is sent to us. Furthermore, all of the information we collect online is protected against unauthorized access.

You agree that Michael Grose Presentations P/L may release account information when we believe, in good faith, that such release is reasonably necessary to:

* Comply with law
* Enforce or apply the terms of any of our legal agreements, or
* Protect the rights, property or safety of Michael Grose Presentations, our users, or others.

How does Michael Grose Presentations allow customers to update or change the information it collects?
You may update or change the information you have provided to us by either emailing us at office@parentingideas.com.au or writing to us at PO Box 167, Balnarring Victoria, Australia, 3926

Your consent
By using our web site, you consent to the collection and use of the information you have provided to Michael Grose Presentations. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

In summary
We are committed to protecting your privacy. We use the information we collect on the site to tailor our services to your needs. We do not sell, trade, or rent your personal information to others. If you never want to receive any announcements or special offers from us, email at office@parentingideas.com.au or Michael Grose Presentations Pty Ltd, PO Box 167 Balnarring, Victoria, Australia, 3926 or fax +61 3 5983 1722.

Tell us what you think
Michael Grose Presentations welcomes your questions and comments about privacy and any other matter. Please email at office@parentingideas.com.au or Michael Grose Presentations Pty Ltd, PO Box 167 Balnarring, Victoria, Australia, 3926 or fax +61 3 5983 1722.

Customer Information

Cost and currency
All goods and services purchased within Australia attract the Australian Federal Government Goods and Services Tax (GST) of 10%. Purchases outside of Australia are exempt from GST. The total GST paid is shown in the Tax Invoice. All monetary values shown on this site are Australian Dollars (AUD).

Delivery
The delivery costs for your order are calculated and displayed when you check out. To ensure accurate delivery costs, please select your country on the checkout page. Every effort is made to process and despatch orders within seven working days of your purchase.

Payment security
In order to protect your information we use 128-bit Secure Socket Layer data encryption method designed to secure the most sensitive information, when it is transported across the Internet. This encryption ensures that no outside party is able to decrypt your information.

Returns policy
If you are not completely satisfied with any item purchased from Parentingideas you may return it in a saleable condition within 14 days of the invoice date. We will promptly refund the cost of the materials returned. When returning items please include a copy of the invoice. Shipping and handling costs are not refundable. Defective items will be replaced or the purchase price (including shipping and handling) refunded.

Applicable law
This site is owned and maintained by Michael Grose Presentations in the State of Victoria, Australia. These terms and conditions shall be governed by and construed in accordance with the laws of the State of Victoria, Australia. State and Federal Courts located in Victoria shall have exclusive jurisdiction to hear and determine any action at law or in equity arising out of or relating to these terms and conditions.

Copyright
The youngleadersprogram site and its contents are subject to copyright. The copyright is owned by Michael Grose Presentations - ABN: 83 094 167 941, or in the case of some material, a third party.

You may view this site and its contents using your web browser and electronically copy and print hard copies of parts of this site solely for personal, non-commercial use, unless stated otherwise on specific articles. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content of this site is strictly prohibited.

Trademarks
This site may include registered trademarks, and other trademarks that are otherwise protected by law. Except as expressly authorised, the use or misuse of any of these trademarks is strictly prohibited.

Disclaimer
The information contained on this website is provided by Michael Grose Presentations in good faith. The information is believed to be accurate and current at the date the information was placed on this website. Every effort is made to ensure that the material on this site is accurate and up to date. However, Parentingideas does not guarantee or warrant the accuracy, completeness or currency of the information provided.

Neither Michael Grose Presentations, nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.

Viruses
Michael Grose Presentations cannot guarantee that any file or program available for download and/or execution from or via this site is free from viruses or other conditions which could damage or interfere with data, hardware or software with which it might be used. You assume all risk of use of all programs and files on this site, and you release Michael Grose Presentations entirely of all responsibility for any consequences of its use. However every possible effort is made to prevent viruses from occurring.

Privacy
Please see our privacy policy.

Complaint handing and dispute resolution
We are committed to providing our customers complete satisfaction. If you are not satisfied with any level of service that you have been provided please call us on +61 3 5983 1798 or email us at here